Current Updates + FAQ

Quick Links

In case you were looking for something else, lol.

  • Shop for back door pick up;
  • More info about the back door pick up / kitchen pop up
  • Phones aren't yet "live".  To reach out, email orders(at)muddysbakeshop(dot)com
  • "Muddy's Fun House: super fantastic at home bake-a-long & variety show!"  Imagine a low-budget, low-talent (but big-heart) mashup of Julia Child + Captain Kangaroo. Info here!

 

FAQ

last updated: July 5, 2020 by Kat Gordon

What steps are you taking to ensure safety?
Lots! Click here to see our overall Health & Wellness Precautions and here for our Safety Rules for Vendor Deliveries. 

When will you re-open fully?  What stages are planned?
Our stages for re-opening are outlined here.  Please keep in mind that this WILL be edited as we go; it's only our best guess given current information.  We will move ahead only as we deem it safe to do so AND taking into account resources available. Sustainability and safety are the name of this game!

When will the shops re-open?
We’re not sure, but probably not for a while yet. 
Covid cases continue to rise and personally, I am in no hurry to spread myself too thin over three separate work locations & multiple staff teams during this time (honestly, it's tough to be spread that thin even during good times!). I will need to see community-wide mask usage & decreasing positivity rates before we could realistically explore walk-in options.
In the meantime, we will focus on really acing our safety & wellness practices, making delicious food, and creatively serving our community from our kitchen.

When will *item* be available/on the menu?
We will be slowly expanding our selection as we go, but prioritizing the signature favorites.  
In order to practice safety and have a chance of sustainability, we are operating with a very small team, limited hours, and carefully curated supplies.  We have extremely limited resources right now and are making every effort to steward them well so that we can hopefully last through this crisis.
However, we are sharing many of our recipes on the Muddy’s Fun House show so you can bake along!

When will you begin taking custom orders?
Our custom studio manager, Caolinn, is doing order consultations via phone/Zoom.  If you have a wedding or other specialty custom need, email studio(at)muddysbakeshop(dot)com to set up your appointment. 

Can I still buy flour, sugar, baking supplies?
Yes! In fact, we are expanding the selection.
So many of you have responded enthusiastically to the baking tips and favorite ingredients featured on Muddy’s Fun House, so we are adding more of the specialty ingredients that we use at Muddy’s to our “mini-market”!

Can I use the gift cards I bought before you closed?
Yes, it’s just a couple extra steps right now. Our online order system is a different platform than our gift card system (sigh, technology) and our shops aren’t yet open. 
To use your gift card for an online order, just bear with us a bit…  complete your online order with your credit card and in the special notes, let us know you’d like to use a gift card. We’ll call you to do it manually and it will “refund” your credit card for your gift card amount.  So it’s a little clunky right now, but it works! 

What about the espresso bar?
When we do open the shops again, we will still wait a bit on restarting the espresso bar.  I am very proud of our coffee program, but am also conscious that focusing on fewer items increases our ability to operate at an A+ level of safety and quality right now.  Of course, I do look forward to my first Americano back from our wonderful espresso bar! 

What’s going on at the Kitchen?
So much! For the last few years, I’ve actually spent the majority of my time on Broad Ave at our kitchen (we’ve been baking there since 2012!) and I love it.  It’s where we make almost everything you love- from scratch, super fresh- and you can even watch the action through the windows.  We’re mixing, creaming, folding, whipping, scooping, and baking… but also offering “back door” pickups of favorite baked goods, kitchen provisions, merch, and more.
We hope to open up the front room sometime soon for light walk-in "bake sale" & kitchen provision shopping.

Where is the Kitchen? 
2497 Broad Ave, 38112.  If you're coming from out east, hopping on Sam Cooper is a fast & easy way to get to us.  If coming from the west, take Summer Ave/North Parkway or Poplar to Hollywood, then turn east onto Broad.
The Broad Ave Arts District is nestled right in the heart of Memphis :) We are a little south of Summer Ave, a little north of Poplar, a little east of Hollywood, and a little west of Tillman.  Very near Overton Park (the Memphis Zoo, Brooks Museum, Levitt Shell) and the Greenline.
When you're driving down Broad and looking for Muddy's specifically, we are right across from the iconic water tower at the corner of Broad & Merton.

Will you keep doing the Fun House Show?
Yes! It's been so fun and loads of you have reached out to let us know how much you're enjoying it.   Yay!

I heard something about a Food Truck…?
We wrote a food truck into our 2020 vision back in 2015, and while we might not make it this year, we have been scouting! If you know of an affordable food truck for sale, email me at kat(at)muddysbakeshop(dot)com 

Can I still nominate a nonprofit for the “Refill Jar”?
Not yet. We are brainstorming to come up with a good way to continue this program while we are still closed for walk-in and even when we do, we will honor the commitments we made to the organizations that had been nominated and selected for the last few months (when we ended up being closed) by moving them into the first slots when we reopen.

I heard you sold the Midtown store ...?   (added  7/7/20)
Yes, I sold the property. No, I did not  sell  the business.  I am currently leasing back from the new owner while I assess next steps and it is a HUGE weight off my shoulders to no longer have that mortgage hanging over me. The new owner has made it clear that he would love for Muddy's to stay as long as we want to.  As I said above though, I'm in no hurry to be spread thin across multiple locations during this crisis.

Is Muddy's closing?
Hopefully the sheer presence of all the other Q&A's & document links reassures you that we are not planning to close, lol. 
BUT I do want to be up front that it's always a possibility for any of your favorite places (Muddy's included) even in the best of times.  Approximately 65% of small businesses fail in the first ten years, and that's not even counting the Corona-virus crisis. I am so proud that we've lasted 12 years and plan to keep Muddy's going for a long, long time, but every day feels like a miracle of survival :)
I am working on the long term vision for Muddy's (we were in the process of writing our 2025 vision back in March!) and will share it soon.  It WILL look different than some of you may have been expecting, both in ways that are in response to the current crisis AND some ways that are important to me and the business I want to work in for at least another dozen years.
I very much look forward to sharing it with you.


More questions not answered here?
Email me at kat(at)muddysbakeshop(dot)com 
For order inquiries, email orders(at)muddysbakeshop(dot)com

xoxo, 
Kat