Current Updates + FAQ

updated Sep  25, 2020 by Kat Gordon


IS MUDDY'S OPEN?
Yes! Visit our kitchen “bake sale” Thu-Sat noon-5pm
You can also reserve goodies online each week for contactless “back door” pickup.
Come to 2497 Broad Ave, 38112

Of course, we’re operating a little differently...

...so mask up and head down to the Broad Ave Arts District!

 

DO YOU OFFER CONTACTLESS PICKUP?
Yes.  Preorder online and pickup is completely contactless.  Order Sun-Thu for pickup Thu-Sat; must have 2 days’ notice.

 

 

DID THE MIDTOWN/COOPER SHOP CLOSE?
We’re no longer in the blue house on Cooper, but we’ve opened a “bake sale” shop in our kitchen on Broad Ave! No dine-in seating or espresso bar yet, but we have big plans for 2021... stay tuned.


 
WHEN WILL THE SANDERLIN SHOP RE-OPEN?
It’ll stay closed at least through the end of the year. We’re currently using it to film bake-a-longs and host live virtual classes- so fun!  We intend to reassess in January.

 


OK, SO NOT FOR A WHILE... WHY?
Our goal during this time is “run a viable business with minimal risk”. To me, that means keeping my business small, tight, and nimble.  A low sales week or God-forbid, an illness outbreak, would be a terrible challenge right now. But if we had twice the staff and two stores to maintain, it wouldn’t be challenging... it’d be devastating.
For now, keeping the operation small is our best recipe for long term viability.

 


THAT MAKES SENSE... IS THERE ANYTHING GOOD IN ALL THIS?
A silver lining of this whole situation is that I am LOVING my company being under one roof again. I LOVE making things, being in the kitchen more, administering (and driving!) less, spending time with customers, watering the plants every morning, and getting to work closely with every person on my team. I have renewed energy to dedicate to Muddy’s, my team, and our customers. Being one place has turned out to be super healthy for my business, my team, and myself.
In many ways, what’s happening on Broad Ave totally aligns with the spirit of Muddy’s when I first opened it on Sanderlin in 2008 - everyone is working together to make & serve the delicious food and create the fun Muddy's experiences we’re proud of. You can come into our shop and see someone icing a cake, folding a pie crust, and scooping a row of cookies (and smell those cookies baking!). I believe it makes the cookie, cake, or pie that you take home with you even more special.
 
The Sanderlin location is a special place to many people - it is to me too! We’re going to take our time and thoroughly assess our next steps as we move ahead. Until then, we would love to see you on Broad Ave! I think that you'll love what you find. 

 

 

I HAVE A WEDDING/SPECIAL OCCASION COMING UP.  CAN I ORDER A CUSTOM CAKE OR SPECIALTY DECORATED COOKIES?
Yes & congrats! Email studio(at)muddysbakeshop(dot)com to schedule a consultation.  Include key event details like date, theme, and number of servings. If you have a special design in mind, feel free to attach photos!  Custom designs usually need at least 3 weeks’ notice.

 


 
IS "X" PRODUCT AVAILABLE?
We update our online menu each Saturday evening to reflect what we’re baking for the coming week. Same menu for both walk-in “bake sale” and online. 
If you need to double-check, email orders(at)muddysbakeshop(dot)com   

 


DO YOU SHIP? OR DELIVER?
Our mail order program is paused so we can focus all our energies on getting super fresh baked goodness to our local customers.
We don’t deliver, but do recommend 901 Errands, a local family-run business specializing in local pickups and deliveries.  Give ‘em a holler at 901.361.1270.

 


CAN I USE MY GIFT CARD?
Yes! If your gift card is a new one (eco-friendly and looks like a chocolate cake) bring it in to the bake sale or use it to check out online (enter the # code where it says “gift card”).

If your gift card is an old one (green plastic with logo)...

  • Bake sale- easy peasy, we can ring it up for you.
  • Online- Yes, it’s just a couple extra steps. Complete your purchase and pay with credit card; in the ‘special notes’, write in that you’d like to use a gift card. We’ll call you to do it manually and refund your credit card for the gift card amount.  A little clunky, but it works! 

 

 

I HEARD SOMETHING ABOUT A FOOD TRUCK…?
Y'all, we got a food truck! OMG!
Way back in 2015, we wrote into our vision that we intended to have a food truck in operation by July 2020.  We only missed it by a few months... It’s getting a teensy rehab and will hit the streets in October.  *happy dance*  


 

WILL YOU KEEP DOING THE "FUN HOUSE" SHOW?
Yes. We love that y’all love the show, so we post free episodes twice a month on our blog. For perks like printable recipes, bonus videos, etc, become a patron!


 
BAKING CLASSES?
Yes! We just launched LIVE virtual baking classes featuring some of our favorite recipes...  AND Work/life classes where you can learn the “secret recipes” of how we run the behind-the-scenes.  (and “Local Hero” tier patrons get a discount!)


 
CAN I NOMINATE A NONPROFIT FOR THE “Refill Jar”?
We’re currently brainstorming the most viable ways to reformat our outreach programs for the coming months. When we relaunch them, we’ll start with the organizations that were already slated for the months we ended up being closed before we open up nominations.


 
HOW Y'ALL DOING?
While these are certainly challenging times, we are so appreciative that we get to do what we love, with people we love, for people we love, in a city we love.
How are we? Grateful!

 


HOW CAN I HELP?

  • It sounds simple, but continue buying our cakes, cookies, pies, cupcakes, etc! Take a virtual baking class.  Visit our Broad Ave bake sale.  Rock a “support local” tote.

  • Spread the word! Tell your friends & family.
    Loved your experience? Leave a positive review and/or let us know!
    And if not, contact us directly so we can make it right.

  • Follow us on Instagram & Facebook. Sign up for the e-news.
    Post pics of you enjoying your Muddy’s goodies! (Y’all. It Rocks Our World to actually see people enjoying what we made for them!) #muddysbakeshop

  • Consider becoming a Fun House patron (it comes with special perks!)

  • Be extra kind to every service worker (not just us!) ... and every teacher, healthcare worker, parent, heck, every human you meet.

  • Keep being your wonderful, amazing self!  We love you and we like you. We’re all in this together and there’s no community we’d rather be with through thick and thin!


More questions not answered here?
Email me at kat(at)muddysbakeshop(dot)com 
For order inquiries, email orders(at)muddysbakeshop(dot)com

xoxo, 
Kat